Administrative Office Procedures

Administrative Office Procedures

Administrative office procedures may not be glamorous, but they are essential to the success of any enterprise. A well run office reduces miscommunications and helps to eliminate common errors. By making the administrative office a priority, you will establish clear policies and procedures with employee understanding and buy-in, which ensures that your work environment runs smoothly. Learn more in this course.

Course Information

Difficulty: Beginner

Categories:

Tags: , ,

Course Instructor

Home Plus Medicare Services Home Plus Medicare Services Author
 

Starter

₦25000
Enroll

Module 1

Getting Started
Learning Objectives

Module 2

Why Your Office Needs Administrative Procedures 
Business Continuity
Succession Planning
Recovery Planning
Internal and External Audit Requirements
Case Study

Module 3

Gathering the right tools
Section Divider
Cover to Cover Binders
Sheet Protectors
Case Study

Module 4

Identifying Procedures to Include
Tracking Tasks for Some Days
Reach Out to Other Employees for Feedback/Ideas
Write Down Daily Tasks
Keep Track Using a Spreadsheet 
Case Study

Module 5

Top 5 Procedures to Record
Use a Template to Stay Consistent from Track to Track
Be as Detailed as Possible
Use Bullet Points Instead of Paragraphs
Ask Someone to Execute the Procedure
Case Study

Module 6

What to Include in Your Binder (I)
Phone Etiquette
Business Writing
Effective Time Management
Creating Meeting Arrangements
Case Study

Module 7

What to Include in Your Binder (II)
Policy on Absences
Breaks
Salaries
Benefits
Case Study

Module 8

Organizing Your Binder
Create a Table of Contents
List Each Section (e.g. Accounting)
List Procedures in that Section
Keep Binder Updated with any New Changes
Case Study

Module 9

What Not to Include in the Procedure Guide
Password
Identify Other Confidential Information Via Your Employer
Store Information in a Separate Folder Outside of the Guide
Find a Secure Location to Store
Case Study

Module 10

Share Office Procedure Guide
Give Guide to Boss/Executive to Review
Inform Office Personnel of Procedure Guide
Place Guide in a Visible Area
Allow Office Personnel to Express Improvements/Updates if Needed
Case Study

Module 11

Successfully Executing the Guide
Create a One Hour Meeting/Seminar for Employees
Stay Consistent with Procedures
Make Employees Aware of any Updated Changes
Keep Open to Improvements
Case Study

Module 12

Wrapping Up