Conflict Resolution

Wherever two or more people come together, there is the possibility of conflict. This course will give students a six-step process that they can use to modify and resolve conflicts of any size. Students will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame.

Course Information

Difficulty: Beginner

Categories: Business Management, Community Development, Cooporate, Digital Health, Finance and Accounting, Financial Management, Health Wellness and Safety, Leadership Development, Management, Microsoft Office Courses, Self Development, Soft Skill Courses, Spanish Courses, Technology

Tags: Conflict, Conflict Resolution, Resolution

Course Instructor

Home Plus Medicare Services Author

Starter

₦25000

Module 1

Getting Started

Module 2

An Introduction to Conflict Resolution

Case Study

Module 3

Conflict Resolution Styles with the Thomas-Kilmann

Case Study

Module 4

Creating an Effective Atmosphere

Case Study

Module 5

Creating a Mutual Understanding

Case Study

Module 6

Focusing on Individual and Shared Needs

Case Study

Module 7

Getting to the Root Cause

Case Study

Module 8

Generating Options

Case Study

Module 9

Building a Solution

Case Study

Module 10

The Short Version of the Process

Case Study

Module 11

Additional Tools

Case Study

Module 12

Wrapping Up